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Terms & Conditions

IF YOU HAVE ANY FURTHER QUESTIONS, PLEASE DO NOT HESITATE TO CONTACT US ON:

OUR CONTRACT WITH YOU
No. 1

OUR CONTRACT WITH YOU

1.1 When you ask to join MEplace by filling an Application Form, we review your Application Form once you return it to us. If we accept your application, we will confirm acceptance in writing by sending you a Confirmation Email that includes confirmed details of your child’s enrolment, a working link to these terms and conditions, other forms requesting details about your child, our policies (as detailed in the Application Form, and as amended from time to time, in accordance with these terms and conditions), and details of the fees payable for our services (together, the “Contract Documents”).

1.2 Once you agree with these terms and conditions, we will confirm acceptance in writing by sending you a contract confirmation (“Contract Confirmation”). You may cancel your contract with us following Clause 7 of these terms and conditions.

1.3 Your contract with us comprises the Contract Documents and any documents referred to in these terms and conditions. Any other statements about MEplace or our services will not form part of this contract unless agreed with you in writing before you send us your Application Form.

1.4 If we accept your application, you must pay your deposit (as set out in our Membership Fees List) within five days or you may lose your place.

1.5 Your deposit will be deducted from your final monthly payment or if you decide to terminate this Contract within the Initial Cancellation Period according to clause 7.1, subject to any deductions which we make pursuant to clause 7.4.2.
MEPLACE AND OUR SERVICES
No. 2

MEPLACE AND OUR SERVICES

2.1 We provide childcare services through our nurseries for children aged between 1 year and 5 years.
 

2.2 Our nurseries are either registered with Ofsted. Our nurseries will be inspected by Ofsted and follow EYFS guidelines. You can find full details at www.ofsted.gov.uk 

 

2.3 Your contract is with us, Me Place Limited (company registration number 11523885). Our registered office address is “Summit House, 170 Finchley Road, London, NW3 6BP”. You can contact us at any time by post to our registered office or by using the telephone and contact details provided to you, which are also available on our website. 

 

2.4 We will start providing the childcare services to you on the date specified in the Contract Confirmation , or such other date as we may agree in writing between us during our opening hours, which are available on our website. We will give you as much notice as possible if we change our opening hours.  


2.5 Our services do not include babysitting services. If you arrange babysitting services with any of our employees, you acknowledge that this is done entirely at your own risk and that we accept no liability in relation to such arrangements.

MEPLACE’S OBLIGATIONS
No. 3

MEPLACE’S OBLIGATIONS

We agree that we will:

1.1.1 provide the childcare services at the agreed times (subject to any days when the nursery is closed);

1.1.2 give you regular updates on your child’s progress when requested; and

1.1.3 notify you as soon as possible if there are any days on which your child’s nursery will be closed.

YOUR OBLIGATIONS
No. 4

YOUR OBLIGATIONS

4.1 You agree that you will:


4.1.1 let us know as soon as possible if there are any changes to the information provided in your Application Form;


4.1.2 let us know as soon as possible if your child is suffering from a contagious disease. Your child must not attend nursery if they are suffering from a contagious disease;


4.1.3 let us know as soon as possible if your contact details change;


4.1.4 keep us informed as to who will be collecting your child from our nursery. We will require proof of identity if the person collecting your child does not usually collect them and we will not allow your child to leave our nursery unless we are sure you have authorised the person collecting them;


4.1.5 if your child becomes subject to a court order, provide us with a copy of the court order;


4.1.6 let us know as soon as possible if you cannot collect your child on time;


4.1.7 let us know as far in advance as possible of any dates on which your child will not be attending the nursery. No refunds or credit notes will be offered in relation to any such absences; and


4.1.8 comply with our policies available on our  nursery wiki (as amended from time to time).

PAYMENT
No. 5

PAYMENT

5.1 Our Fees are charged monthly and must be paid on a monthly basis, in advance. We will send you an invoice for the first month’s fees one month in advance of your child’s start date at nursery. Full details of our current fees are contained in our Membership Fees List. We may review these fees at any time but shall inform you of the revised amount at least 8 weeks before it takes effect. If you do not wish to pay the revised fee, you may end this contract by giving us 8 weeks notice in writing to the Nursery Manager.


5.2 Our Fees include our nursery services, provision of breakfast, lunch and snacks, water and resources (including nappies, wipes and teaching materials).


5.3 No refunds will be given for periods where your child is absent because of illness or holidays. Our nursery is closed on bank holidays and this has already been taken into account when calculating the Fees.


5.4 Except for the deposit, all payments made under this contract must be paid by direct debit, childcare voucher or through the early years funding entitlement.


5.5 If you fail to make a payment in full by the relevant due date at our absolute discretion we reserve the right to charge you interest on your late payment at an interest rate of 2% above our bank’s base rate for every day your invoice remains unpaid.

SUSPENSION
No. 6

SUSPENSION

6.1 Without prejudice to clause 7.6, you agree that we may suspend the childcare services:


6.1.1 By giving two week’s notice, if you fail to pay any fees by the relevant due date;


6.1.2 Immediately, if your child’s behaviour at the nursery is deemed by us to endanger the safety and wellbeing of our staff or the other children at the nursery.


6.2 If we cannot agree a suitable approach for your child to return to nursery within one month, we may terminate this contract.

CANCELLING YOUR CONTRACT
No. 7

CANCELLING YOUR CONTRACT

7.1 Once we send you the Contract Confirmation (see clause 1.2), you can cancel the contract with immediate effect within one month of your child starting at MEplace without any charge and we will return your deposit (“Initial Cancellation Period”). We recommend children attend MEplace for at least one month, it takes a minimum of two weeks for children to become familiar with their new environment and in some cases, it can take longer depending on the individual child. If you decide to cancel the contract during the first month your deposit will be refunded without the first month’s fee within 30 working days. If you want to cancel more than one month after your child starts at MEplace, please see clause 7.2, below.


7.2 After the Initial Cancellation Period has expired, you may end this contract at any time, giving us at least 2 months’ notice.


7.3 You must inform us of your decision to cancel this contract by telling us this clearly in writing (e.g. a letter sent by post or email).


7.4 If you cancel your contract:


7.4.1 within the Initial Cancellation Period, we will reimburse you the initial deposit, minus any fees or costs which you owe us and you shall be required to pay a top up if the deposit does not cover the amount of any monies which you owe to us.
7.4.2 after the expiry of the Initial Cancellation period, you must terminate this contract by following the clause 7.2 and clause 7.3 and your deposit will be reimbursed within 30 days after your child’s last day at MEplace minus any fees or costs which you owe us and you shall be required to pay a top up if the deposit does not cover the amount of any monies which you owe to us.


7.5 Any reimbursements due to you will be made using the same method of payment as you used to make your payment to us and you will not be charged any fees as a result of this refund.


7.6 We may immediately end this contract if:


7.6.1 you have failed to pay your fees by the relevant due date;


7.6.2 you have breached any of your obligations under this contract and you have not or cannot put right that breach within a reasonable period of time of us asking you to;


7.6.3 you behave unacceptably when interacting with our staff;


7.6.4 your child’s behaviour endangers the safety and wellbeing of our staff or any of the other children at the nursery; or


7.6.5 we take the decision to close your child’s nursery.


7.7 You may immediately end this contract if:


7.7.1 we have materially breached any of our obligations under this contract and we have not or cannot put right that breach within a reasonable period after you have drawn it to our attention; or


7.7.2 we suffer any event of insolvency.

GENERAL TERMS
No. 8

GENERAL TERMS

8.1 We have an obligation to report any instances where we consider that a child may have been neglected or abused to the relevant authorities. We may do so without your consent and would not inform you if we made such a report.


8.2 We shall not be in breach of these terms and conditions or liable for any failure to provide the childcare services if such failure results from events, circumstances or causes beyond our reasonable control. In such a situation, we keep you regularly updated until alternative arrangements are in place.


8.3 If you have any concerns regarding the services we provide or wish to make a complaint, please discuss these with your child’s keyworker. If these concerns or complaints have not been resolved to your satisfaction, please contact the Nursery Manager.


8.4 We may make changes to these terms and conditions from time to time, and we will notify you in writing (including by email) if we make any changes to these terms and conditions. If the changes are significant, we will give you as much notice as possible in advance of the changes taking effect.


8.5 These terms and conditions, and our contract with you, are governed by English law and both of us agree to submit to the exclusive jurisdiction of the English courts to deal with any matters arising out of or in connection with the contract.

DATA PROTECTION
No. 9

DATA PROTECTION

9.1 The General Data Protection Regulation ((EU) 2016/679) (the “GDPR”) sets out our duties in relation to any personal data (as defined in GDPR) which you share with us under this contract. Where we receive any personal data, we shall ensure that we fully comply with the provisions of the GDPR and will only process the personal data to fulfil our obligations under this contract. We will:


9.1.1 be lawful, fair and transparent in relation to how personal data is collected, stored and processed;


9.1.2 ensure we only collect personal data for specified, explicit and legitimate purposes;


9.1.3 use all commercially reasonable efforts to ensure all personal data that we hold is accurate and correct;


9.1.4 ensure we do not hold personal data for longer than is necessary for the purposes it was collected (being the fulfilment of our contractual and legal obligations to you and your child);


9.1.5 take appropriate technical and organisational security measures to protect personal data;


9.1.6 take all reasonable steps to ensure all partners, contractors and third parties who process any personal data on our behalf do so in accordance with the requirements of the GDPR;


9.1.7 process personal data in a manner that ensures such personal data is kept safe and secure, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage;


9.1.8 ensure all personal data provided to us shall only be used for the purposes of fulfilling our obligations under this contract, fulfilling our legal obligations (including our safeguarding duties and responsibilities) and any other express instructions you provide to us. Except for where such is required in order to fulfil our legal obligations (including our safeguarding duties and responsibilities), we shall not process or disclose any personal data you supply to us in any ways without your explicit prior consent;


9.1.9 process personal data in line with your rights under the GDPR and in accordance with the terms of our privacy policy (available on our website www.meplace.co). Our privacy policy explains what your rights are under the GDPR and how you can exercise those rights in relation to any personal data we hold about you or your child.

MEMBERSHIP FEES LIST
No. 10

MEMBERSHIP FEES LIST

Twin/Sibling Discount

Wo offer a 10% discount on the second sibling. 

Staff / Ambassador Discount 

If you are a MEplace employee or an Ambassador, you are entitled to a different set of fees that will form part of Contract Documents.

DEPOSIT
No. 11

DEPOSIT

All Nursery Membership types require a relevant deposit which goes towards the first month's payment of the child, is held by us in accordance with our Terms and Conditions and payable online within 5 working days of receiving Contract Confirmation.

By paying the deposit and accepting our Terms and Conditions, you confirm that you agree with these Terms and Conditions and entering into a legally binding contract with MEplace subject to the terms of the Contract Documents. 

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